Patient

Quick Answers

Click on the questions below to find quick answers.

You select and order your lab tests on this pharmacy website

  • Research and select your lab tests or wellness package online with or without the guidance of your pharmacist or physician.
  • Create or login to your own confidential Ulta Lab Tests account.
  • Select and purchase your tests online through our safe and secure payment system.
  • Receive an automated confirmation email receipt.
  • Print your lab test requisition order after checkout to take to the Patient Service Center (PSC).

Or

Your Pharmacist places your order for the lab tests you have selected

  • You select and share with the pharmacist the lab tests that you would like to be ordered.
  • Your pharmacy staff will place your order and process your payment through our safe and secure payment system.
  • You will receive an automated confirmation email receipt from Ulta Lab Tests along with instructions to create your own confidential Ulta Lab Tests account.
  • Your pharmacist will provide to you your lab test requisition order to take to the Patient Service Center (PSC).

Get Your Blood Drawn at one of our 2,500 Patient Service Centers

  1. Select a Patient Service Center to have your blood drawn or specimen collected.
    • If you place your lab test order online, you will be prompted to select a Patient Service Center (PSC) that is convenient to you.
    • If you order your lab tests through the pharmacy, they will provide you choices of Patient Service Centers (PSC) that are convenient to you.
    • You have the option to change the location of the Patient Service Center (PSC) selected on your online portal after your order has been placed.
  2. Take your Patient Service Center (PSC) Requisition with you to the PSC to have your blood drawn (specimen collected).
  3. The PSC Requisition is required. It contains the list of the lab tests to be performed and instructions for you to follow.
  4. If your lab test or wellness package requires fasting, then fast for 12 hours or as directed prior to your draw (special instructions will be noted on your lab requisition order).

Review your test results and biomarkers using our online system.

  1. Within a few business days, you will receive an email notification that your results are available (occasionally, complex tests may take between 7-10 business days for results).
  2. Your results will be uploaded into your private and secure healthcare dashboard.
  3. Log in and view intuitive charts that display your data, along with detailed explanations of your biomarkers to assist you in understanding your results.
  4. Easy to read PDF's of your tests results are also available to print if you choose and available to share with your physician or other healthcare provider.

Your personalized health dashboard makes it easy to view diagnostic changes that occur between blood tests, allowing you to adjust your wellness plan for even better health. Your practitioner will review your unique biomarkers, and discuss personalized recommendations tailored to your specific needs and goals.

Track your progress; consult with your physician or healthcare provider and retest as directed.

  • We recommend that you share and review your results with your physician and healthcare providers.
  • It's up to you whether you share your test results with your physician, healthcare provider, your family, or anyone else.

No. You do not need to see a physician to get a lab test through your pharmacy or to order directly on through Ulta Lab Tests. We enable you directly order lab tests through our healthcare professional network, using the same labs as healthcare providers and hospitals, which are CLIA certified and regulated by government agencies. We help you save time and money and you get the same lab results that you can share with your doctor or healthcare provider.

Ulta Lab Tests does not bill insurance directly. However, your patient receipt includes the "CPT Codes” that most insurance companies require for reimbursement. You may submit this receipt along with your insurance provider's claim form and if approved the amount you paid may be applied towards your deductible or direct reimbursement based on your benefits plan.

(Note: When insurance is used, the provider may have the right and may request any results be reported and therefore become part of your medical records with your insurance provider. Ulta Lab Tests does not report your results to your insurance provider).

No. We have negotiated discounted cash prices with national laboratories; therefore, direct access lab testing cannot be submitted to Medicare or Medicaid. Medicare often covers lab-testing services; however, if Medicare declares that a lab test is not "medically necessary" or that it exceeds an annual limit (is being taken too often), you still have the option to order your medical lab tests from Ulta Lab Tests. You will have to pay for your lab work in advance, and Medicare will not reimburse you for the testing; however, by having Ulta Lab Tests perform the testing, seniors will save valuable dollars from their fixed incomes.

We have implemented industry best practices and controls, including state of the art technology that minimizes our company's overhead. The result is superior customer service while providing our patients quick, accurate and secure test results that keep costs low so that we can pass along those savings to you.

We have affiliated with your pharmacy to extend our national pricing and platform into their practice so that their patients can benefit with the cost savings of our program.

We purchase on extremely high testing volumes for patients across the United States which allows us to offer discount pricing with our national lab partners. Additionally, we have negotiated prompt payment with the National laboratories and removed all excess costs. Securing advance payment from our customers enables our company to secure exceptional costs from the national laboratories and we pass these savings directly on to our customers.

All specimens are analyzed at CLIA certified laboratories.

Currently, New York, New Jersey and Rhode Island state laws prohibit direct-access testing. Our lab tests cannot be conducted at lab locations located within these states.

Lab results, including the Ulta Wellness Panels are typically available 1-3 business days after a blood draw has been completed. You will be notified via email once your results are available. Occasionally, complex test results can take between 7-10 business days.

Review your test results and biomarkers online.

  • Within 1 to 3 business days, you will receive an email notification when your results are available (occasionally, complex tests may take between 7-10 business days for results).
  • Your results will be uploaded into your private and secure healthcare dashboard.
  • Log in and view intuitive charts that display your data, along with explanations of biomarker to give you a clear understanding of your results.
  • Easy to read PDF's of your tests results are also available to share with your physician and healthcare provider.

Abnormalities should be considered an early warning, but do not necessarily mean you have an illness or disease. We strongly recommend that you discuss your results with your healthcare provider for evaluation, further testing and diagnosis.

We will provide additional communication to alert you should our national laboratory identify that your results are abnormal with a critical or panic value requiring immediate medical care. We will also provide additional communication to alert you should your lab test results be positive for communicable diseases.

Most of the individual lab tests offered require no preparation. However, many of our health and wellness panels do require fasting. If there are special requirements prior to testing, (i.e. such as fasting for up to 12 hours), you will be notified in the Patient Instructions located on your PSC Lab Test Requisition.

We have organized our lab tests in groupings ranging from Conditions to Lifestyle and we have provided filters to help you evaluate hundreds of lab tests and panels that may be of benefit to you.

  • Test Panels
  • Conditions & Disease States
  • Body
  • Life Style
  • Most Popular
  • Search Tests

Additionally, we list each of the biomarkers so that you can compare in detail and compare the tests offered in the grouping of tests found in Test Panels.

We also recommend that you consult with your physician or healthcare provider.

No. It is common to order multiple lab tests off of one blood draw; where there is just one needle stick.

Yes. You should always take medicine that has been prescribed by a physician. Please reference your Patient Instructions on your Lab Test Requisition for any exception to this rule or other special requirements.

While your pharmacist is placing your order for your lab tests you have selected they will coordinate your payment directly online, or if you are ordering directly from this website you will be prompted to provide your payment information to complete the ordering of your tests. Regardless of who places the order your payment information is entered online through an encrypted transmission secured by Authorize.net™ for your protection. Your payment information is not stored on the ordering system.

We accept all major credit and debit cards: MasterCard, Visa, American Express and Discover and most Health Savings Account (HSA) debit cards, or medical or healthcare debit card from your insurance carrier.

Yes, there is a fee associated with collecting your specimen. The standard draw fee is $8.00 but may vary depending on where you choose to have your specimen collected. In the process of placing your order, you or your healthcare provider will choose where your specimen will be collected from a list of nearby patient service centers. Unless otherwise indicated, the draw fee will be $8.00. Any draw fee greater than $8.00 will be shown when you are choosing where to have your specimen collected. This will provide you the option to choose a patient service center based upon convenience or the draw fee. The draw fee will be added to your cart at check out.

No, we only accept credit or debit cards.

Your online credit card transactions that are performed on our website are fully encrypted and secured by Authorize.net™ for your protection. Once your order has been processed, the only information we retain about your credit card is the last four (4) digits of the card's number for order auditing purposes.

Whether you purchased your lab tests through your pharmacy or online through this pharmacy website, the charge on your credit card statement for your lab test will appear with the name of our company, Ulta Lab Tests.

You may cancel an order if: (1) you have not had your blood drawn and (2) the order is cancelled within six months of the date it was purchased. If the order is cancelled in the first 60 days from the purchase date, the purchase price will be refunded minus a $10 cancellation fee; otherwise you will receive a credit for the purchase amount, which credit may be applied to any future order placed within the six-month period. If not cancelled within the six-month period, any unused order will lapse and there will be no refund or credit.

Go to our Contact Us page and fill out our contact us form or give us a call. Please include the order number for the order you would like to cancel.