Patient

Quick Answers

Click on the questions below to find quick answers.

You may order your lab test directly or through the assistance of your Healthcare Professional.

  1. Use this website to select and order your test directly through your Healthcare Professional and Ulta Lab Tests.
  2. Order your test directly through your Healthcare Provider. See Contact Us Tab for your Healthcare Provider's contact information.

Get your blood drawn at one of our 2,500 approved patient service centers nationally near you.

  1. When ordering your test use our online locator to search our network and find a convenient Patient Service Center near you.
  2. Take your Lab Requisition to the selected Patient Service Center to get your specimen collected.
  3. If your test or wellness package requires fasting, then fast as directed prior to your blood draw (special instructions will be noted in the Patient Instructions section of your Lab Requisition order).

Review your test results and biomarkers online.

  1. Within 1 to 3 business days, you will receive an email notification when your results are available (occasionally, complex tests may take between 7-10 business days for results).
  2. Your results will be uploaded into your private and secure healthcare dashboard.
  3. Log in and view intuitive charts that display your data, along with explanations of biomarker to give you a clear understanding of your results.
  4. Easy to read PDF's of your tests results are also available to share with your physician and healthcare provider.

Your personalized health dashboard makes it easy to view diagnostic changes that occur between blood tests, allowing you to adjust your wellness plan for even better health.

Track your progress; consult with your healthcare provider and retest.

  • We recommend that you share and review your results with your physician and healthcare providers.
  • It's up to you whether you share your test results with your physician, healthcare provider, your family, or anyone else.

No. You do not need to see a physician to get a lab test, through your Healthcare Professional and Ulta Lab Tests. We enable you direct access to lab tests through our healthcare professional network, using the same labs as healthcare providers and hospitals, which are CLIA certified and regulated by government agencies. We help you save time and money and you get the same lab results that you can share with your doctor or healthcare provider.

We do not bill insurance directly. However, you can submit for reimbursement yourself. (Note: When insurance is used, any abnormal results are reported to your insurance company and therefore become part of your medical records. They do not get reported if you do not attempt to get reimbursed.)

No. We have negotiated discounted cash prices with national laboratories; therefore, direct access lab testing cannot be submitted to Medicare or Medicaid. Medicare often covers lab-testing services; however, if Medicare declares that a lab test is not "medically necessary" or that it exceeds an annual limit (is being taken too often), you may order your medical lab tests from Ulta Lab Tests. You will have to pay for your lab work in advance, and Medicare will not reimburse you for the testing; however, by having Ulta Lab Tests perform the testing, seniors will save valuable dollars from their fixed incomes.

We have implemented industry best practices and controls, including state of the art technology that minimizes our company's overhead. The result is superior customer service while providing our patients quick, accurate and secure test results that keep our costs low so that we can pass along those savings to you.

We have affiliated with your Healthcare Professional and healthcare providers nationally to extend our national pricing and platform into their practices so that their patients can benefit with the cost savings of our program.

Unlike a physician that purchases lab tests for their practice's patients, we purchase on extremely high testing volumes for patients across the United States. We are able to get national high volume pricing with our national lab partners. Additionally, we have negotiated prompt payment with the National laboratories and remove all excess costs and instances where uncollectible or delay in payments could occur that inflate the patient's price for lab tests. Securing advance payment from our customers enables our company to secure exceptional costs from the national laboratories with prompt and efficient payment that we pass directly on to our customers.

All specimens are analyzed at National CLIA certified laboratories.

Direct to consumer lab testing online and or in conjunction with our healthcare partners where Ulta Lab Tests provides the state Medical Director, are restricted in New York, New Jersey and Rhode Island. The laws in these states require that the patient's personal physician order any lab work; a copy of this order must be presented at the laboratory.

If your state does not permit laboratory testing without a personal physician's order, you are welcome to get tested in adjoining states. Your professional test results will still be valid and should be accepted by any healthcare provider.

Lab results, including the Ulta Wellness Panels are typically available 1-3 business days after a blood draw has been completed. You will be notified via email once your results are available. Occasionally, complex test results can take between 7-10 business days.

Review your test results and biomarkers online.

  • Within 1 to 3 business days, you will receive an email notification when your results are available (occasionally, complex tests may take between 7-10 business days for results).
  • Your results will be uploaded into your private and secure healthcare dashboard.
  • Log in and view intuitive charts that display your data, along with explanations of biomarker to give you a clear understanding of your results.
  • Easy to read PDF's of your tests results are also available to share with your physician and healthcare provider.

Abnormalities should be considered an early warning, but do not necessarily mean you have an illness or disease. We strongly recommend that you discuss your results with your healthcare provider for evaluation, further testing and diagnosis.

We will provide additional communication to alert you should our national laboratory identify that your results are abnormal with a critical or panic value requiring immediate medical care. We will also provide additional communication to alert you should your lab test results be positive for communicable diseases.

Most of the individual lab tests offered require no preparation. However, many of our Health and Wellness Panels do require fasting. If there are special requirements prior to testing, (i.e. such as fasting for up to 12 hours), you will be notified in the Patient Instructions located on your Lab Test Requisition.

We have organized our lab tests in groupings ranging from Conditions to Lifestyle and we have provided filters to help you evaluate hundreds of lab tests and panels that may be of benefit to you.

  • Test Panels
  • Conditions & Disease States
  • Body
  • Life Style
  • Most Popular
  • Search Tests

Additionally, we list each of the biomarkers so that you can compare in detail and compare the tests offered in the grouping of tests found in Test Panels.

We also recommend that you consult with your physician or Healthcare Provider.

No. It is common to order multiple lab tests off of one blood draw where there is just one needle stick.

Yes. You should always take medicine that has been prescribed by a physician. Please reference your Patient Instructions on your Lab Test Requisition for any special requirements.

After you have selected and ordered your lab tests directly here online, or if you order directly with your Healthcare Professional, you will be prompted to provide your payment information to complete the order your tests. Your payment information is entered online through an encrypted transmission secured by Authorize.net™ for your protection. Neither your healthcare or payment information is stored on any of our healthcare providers hardware.

We accept all major credit and debit cards: MasterCard, Visa, American Express and Discover and most Health Savings Account (HSA) debit cards, or medical or healthcare debit card from your insurance carrier.

Yes, there is a fee associated with collecting your specimen. The standard draw fee is $8.00 but may vary depending on where you choose to have your specimen collected. In the process of placing your order, you or your healthcare provider will choose where your specimen will be collected from a list of nearby patient service centers. Unless otherwise indicated, the draw fee will be $8.00. Any draw fee greater than $8.00 will be shown when you are choosing where to have your specimen collected. This will provide you the option to choose a patient service center based upon convenience or the draw fee. The draw fee will be added to your cart at check out.

No, at this time we only accept credit or debit cards.

Yes. Your online credit card transactions that are performed on our website are fully encrypted and secured by Authorize.net™ for your protection. Once your order has been processed, the only information we retain about your credit card is the last four (4) digits of the card’s number for later reference purposes.

Whether you purchased your lab tests here online, or if your lab test is processed by your Healthcare Professional, the charge on your credit card statement for your lab test will appear with the name of our company, Ulta Lab Tests.

You may cancel an order if: (1) you have not had your blood drawn and (2) the order is cancelled within six months of the date it was purchased. If the order is cancelled in the first 60 days from the purchase date, the purchase price will be refunded minus a $10 cancellation fee; otherwise you will receive a credit for the purchase amount, which credit may be applied to any future order placed within the six-month period. If not cancelled within the six-month period, any unused order will lapse and there will be no refund or credit.

Go to our Contact Us page and fill out our contact us form or give us a call. Please include the order number for the order you would like to cancel.